This website (hereinafter referred to as the "SITE") is managed by SMART RETAIL SRL (hereinafter referred to as the "COMPANY"), with tax registration code 47654265, registered at the Trade Registry Office under no.: J23/1193/2024
THE COMPANY makes efforts to maintain the correctness of the information displayed on the SITE. However, considering possible errors regarding this information, the COMPANY specifies that the image of the products is informative, and the delivered products may differ from the images in any way, due to changes in the characteristics, design, without prior notification by the manufacturers. Also, some characteristics or the price of the products presented on the SITE may be modified by the COMPANY without notice or may contain operating errors.
Also, for reasons related to space and the coherence of the information structure, sometimes product descriptions can be incomplete, but the COMPANY makes efforts to present the most relevant information.
The promotions/offers present on the SITE are valid within the limit of available stock.
The SITE may also contain links to other sites. The COMPANY is not responsible for the privacy policy practiced by them as well as for any other information mentioned on these sites.
The contracts of the online store are made in Romanian, which you declare that you understand (written and read). It is forbidden to use the online store by minors or by people who do not have legal capacity. By logging in, you declare that you are an adult and that you have legal capacity and you undertake not to allow the use of your data and passwords by minors or persons who do not have legal capacity. If your data and passwords are used in this way, you are directly responsible. For this reason, please respect the basic rules of online transaction security. Contact email: office.smarrt@gmail.com Tel: 0730647066
In the contents of this document, the following terms used in capital letters will have, if the context does not indicate otherwise, the meanings specified below:
USER: represents the person who accesses the SITE, for private or professional purposes and who has accepted the Terms of Use of this SITE, fulfilling in this sense all the requirements of the registration process.
CLIENT: represents the person who accesses the SITE, for private or professional purposes and who has accepted the Terms of Use of this SITE, fulfilling in this sense all the requirements of the registration process, who initiates and completes an order.
ABUSIVE USE: represents the use of the SITE in a way contrary to the practice in the field, the regulations and the legislation in force or in any other way that may cause damage to the company SMART RETAIL SRL
ORDER: represents an electronic document, generated as a result of accessing the WEBSITE by a CLIENT, which acts as a form of communication between the COMPANY and the CLIENT.
CONTRACT : represents an ORDER confirmed by the COMPANY, through which the COMPANY agrees to deliver products and services to the CLIENT, and the CLIENT agrees to pay for them. Confirmation of the order means its acceptance in the SMARRT.RO order management system, followed by a confirmation email sent to the user / client.
USERS/CLIENTS of this SITE are requested to carefully read the following terms and conditions of use.
The following terms and conditions are considered to constitute minimum applicable provisions, the use of the WEBSITE subject to the general provisions of the legislation in force.
The terms and conditions of use can be changed at any time by updating this SITE, these changes becoming mandatory with immediate effect for all USERS/CLIENTS.
By accessing the WEBSITE, USERS agree to comply with the terms and conditions presented below as well as the applicable legislation.
PROCEEDING OF SALES OPERATIONS ON THE SITE. THE CONTRACT
By placing an ORDER on the SITE, the CUSTOMER agrees to the form of communication (telephone or e-mail) through which the COMPANY conducts its operations on the SITE.
If the COMPANY confirms the execution of an ORDER, this will imply full acceptance of the terms of the ORDER. The acceptance of the order by the COMPANY is considered completed when there is an electronic (e-mail) or telephone confirmation from the COMPANY to the CLIENT, without requiring a confirmation of receipt from the latter.
The COMPANY does not at any time consider an unconfirmed ORDER as having the value of a CONTRACT.
Therefore, the CONTRACT enters into force upon confirmation of the ORDER by the COMPANY and the issuance of the tax invoice or tax receipt.
These general terms and conditions of sale will form the basis of the CONTRACT thus concluded, in addition to them being the Warranty Certificate issued by the COMPANY or one of its suppliers.
OBJECT OF THE CONTRACT.
The object of the CONTRACT is the product/products and services regarding which the CLIENT has expressed the option to buy them, by generating an ORDER on the SITE confirmed by the COMPANY. The product(s) has/have the characteristics mentioned by the COMPANY on the SITE.
THE PRICE OF THE CONTRACT.
The price of the product/products is that mentioned on the WEBSITE. The price can be changed by the COMPANY, at any time, without notice.
To be applicable, the price of the product must be honest and serious. Thus, the COMPANY warns of the fact that there are cases when, as a result of some malfunctions of the SITE or errors, the price displayed on the SITE may not be the real one. In these cases, the COMPANY will inform the CUSTOMER of the correct price.
The price does not include VAT.
METHOD OF DELIVERY
The ordered products are delivered according to the delivery method chosen by you when registering the order.
The delivery methods offered by us are by fast courier.
The deadline for delivering the parcels to the courier companies is 24-48 hours, the parcels being delivered depending on the availability of the courier companies.
The delivery cost is 14.99 lei, regardless of the location (no fee is charged for additional km).
How do I pay:
Orders can be paid by online payment (bank card) or cash on delivery. it
METHOD OF PAYMENT
The price, payment method and payment term are specified in the ORDER. The COMPANY will issue to the CLIENT an invoice/receipt for the products and services to be delivered, the CLIENT's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
Payment by Card: With this method of payment, you must meet the following conditions, have a valid card with available balance Master Card, Visa, Visa Electron or Maestro. You choose the desired product from our website, add it to the basket, choose the LibraPay payment method and enter your card details. The transaction is thus secured, and your personal data only reaches the bank, without being stored elsewhere. Then you can choose the method of transport and receive the desired products.
Cash payment: Cash payment is made in RON, in full, upon delivery, directly to the courier company based on the receipt.
Payment order: Payment by Payment Order is made only on the basis of the proforma invoice issued by the COMPANY, following the telephone confirmation of the order with a sales consultant. The goods are delivered after the payment is confirmed.
Unless otherwise agreed by the COMPANY and the CLIENT, the COMPANY discharges itself from the risks and responsibilities associated with the products and services ordered by the CLIENT when they are handed over to the courier, on the basis of the contract, or to the CLIENT's representative.
The COMPANY will ensure the appropriate packaging of the goods and will ensure the transmission of the accompanying documents to the CLIENT.
Ownership of the products and services will be transferred to the CLIENT at the time of payment.
PRIVACY POLICY
The COMPANY respects the laws in force regarding the confidentiality of data and undertakes not to transmit the personal data of the website users to third parties and to use them only for the purpose of establishing contact with its customers, as well as for the purpose of informing them about the product offer and the company's policy. The COMPANY does not encourage SPAM, does not provide your contact data to third parties (natural or legal persons), does not sell, offer, exchange e-mail addresses obtained through this site, does not disclose your e-mail address mail to other people who access the pages of this site, without your explicit consent.
LEGAL INFORMATION
COMPANY'S RESPONSIBILITY.
The COMPANY cannot be held responsible for any loss in the event that it is caused by non-compliance with these terms and conditions/CONTRACT and the other instructions mentioned on the WEBSITE.
The COMPANY is also not responsible for damages caused as a result of the SITE not functioning as well as for those resulting from the impossibility of accessing certain links accessible on the SITE.
The COMPANY is not responsible for damages of any kind that the CLIENT or any third party may suffer as a result of the COMPANY fulfilling any of its obligations under the CONTRACT and for damages resulting from the use of the products and services after delivery and in particular for the loss the products.
Guarantee
For details, visit the PRODUCT GUARANTEE page
Product return policy
For details, visit the PRODUCT RETURN page
Processing of personal data
For details, access the PERSONAL DATA PROCESSING page
PRIVACY POLICY
The COMPANY respects the laws in force regarding the confidentiality of data and undertakes not to transmit the personal data of the website users to third parties and to use them only for the purpose of establishing contact with its customers, as well as for the purpose of informing them about the product offer and the company's policy. The COMPANY does not encourage SPAM, does not provide your contact data to third parties (natural or legal persons), does not sell, offer, exchange e-mail addresses obtained through this site, does not disclose your e-mail address mail to other people who access the pages of this site, without your explicit consent.
INTELLECTUAL PROPERTY RIGHTS.
All the materials integrated in this SITE are the intellectual property of the COMPANY. These materials may not be copied or reproduced, except for the period they need to be viewed online. However, the complete pages of the SITE can be printed if they are intended to be used for strictly personal purposes.
Without overlooking the general applicability of the aforementioned, the COMPANY may occasionally offer the opportunity to download background images, screen savers or other utility programs from the SITE.