Delivery methods
Delivery of orders
The order confirmation interval is between 1 and 2 calendar days from the moment it is placed on the website.
Delivery anywhere in the country via Sameday/DPD.
The delivery cost is 14.99 RON, regardless of the location (there is no charge for additional km).
The delivery interval of parcels to the courier company is 12-48 hours.
Delivery with verification (additional service - a commission of 3 RON is charged)
• the option is mentioned on the waybill (AWB) of the package
• the recipient has the obligation to request verification of the parcel together with the agent of the courier company
• the agent of the courier company has the obligation to assist in checking the package
• if the package has visible traces of hitting, destruction, etc., it is refused
• any complaint arising after the delivery of parcels with this option is not taken into account
Please check the physical integrity of the parcels when you receive them from the Courier, in the presence of the courier, and ask for a damage report to be drawn up if the parcels show signs of damage.
Any subsequent complaint will not be considered!
SMART RETAIL SRL makes efforts to deliver the products ordered within the terms mentioned on the website, but in certain periods of the year (Black Friday campaign, legal holidays, days declared free by law, unfavorable weather conditions, and others) these terms may be staggered, but not more than 30 days, according to the legislation in force.